Unified Communications Solutions
Converge voice, video, messaging, and presence into a single unified communications platform that works seamlessly across all devices.
Overview
Unified Communications (UC) brings together voice calls, video conferencing, instant messaging, presence status, and file sharing into a single integrated platform. Summit DNC deploys UC solutions that eliminate communication silos and enable seamless collaboration — from desk phones to mobile apps to conference rooms. We integrate UC platforms with your existing infrastructure, calendar systems, and business applications for a cohesive communication experience.
Key Benefits
- One platform for all communication needs
- Seamless transition between devices (desk → mobile → laptop)
- Presence reduces phone tag and unnecessary interruptions
- Calendar integration shows availability before calling
- Federation enables UC with partners and clients
- Analytics reveal adoption rates and communication patterns
VoIP & Communications
What We Deliver
UC platform deployment (Teams, Zoom, Webex, Grandstream)
Voice, video, and messaging convergence
Presence and availability status across devices
Desktop and mobile app deployment
Calendar integration (Outlook, Google Calendar)
File sharing and screen sharing
Federation with external organizations
UC analytics and adoption reporting
Our Process
How We Work
Assessment
Evaluate current communication tools, pain points, and UC readiness.
Platform Selection
Select UC platform based on existing ecosystem, features, and budget.
Integration
Integrate UC with voice, calendar, directory, and business applications.
Deployment
Roll out clients, configure devices, and enable features in phased approach.
Adoption
Train users, monitor adoption metrics, and optimize based on usage data.
Certified Partners
Brands We Install & Support
We are authorized installers and certified partners of industry-leading brands.
Grandstream
Affordable enterprise VoIP solutions including UCM PBX platforms, IP phones, and video conferencing systems.
Cisco
Global leader in networking, security, collaboration, and communications infrastructure for enterprise and service provider networks.
VoIP & Communications
Related Services
Grandstream Phone System Installation
Expert installation and configuration of Grandstream UCM PBX systems and IP phones, from planning to go-live and ongoing support.
Learn moreSIP Trunking Setup & Management
Replace expensive PRI and analog lines with SIP trunks to reduce costs 40-60% while gaining flexibility, redundancy, and modern call features.
Learn morePhone System Migration
Migrate from legacy PBX or outdated phone systems to modern VoIP with zero-downtime cutover, number porting, and comprehensive user training.
Learn moreCall Center VoIP Setup
Purpose-built call center VoIP solutions with ACD queuing, real-time wallboards, call recording, CRM integration, and supervisor management tools.
Learn moreVoIP Network Readiness Assessment
Validate that your network can support high-quality VoIP before deploying a single phone — bandwidth analysis, QoS audit, switch evaluation, and remediation planning.
Learn moreVoIP Implementation Services
End-to-end VoIP implementation — from network readiness assessment through system deployment, user training, and ongoing optimization.
Learn moreVideo Conferencing Setup
Turn-key video conferencing solutions — room design, camera and display installation, codec configuration, and platform integration.
Learn moreBusiness Messaging Integration
Converge all business messaging channels — SMS, team chat, voicemail, and email — into a unified platform for seamless communication.
Learn moreDirectory Services & Dial Plans
Centralized directory services with LDAP/Active Directory integration — automated user provisioning, company-wide dial plans, and speed dial directories.
Learn moreCall Routing & Management
Intelligent call routing with auto-attendant, ring groups, call queues, and time-based rules — ensuring every call reaches the right person.
Learn morePhone User Provisioning
Zero-touch phone provisioning — plug in a device and it auto-configures with the user's extension, speed dials, BLF keys, and company directory.
Learn morePhone System Design
Strategic phone system architecture for single-site and multi-site organizations — on-premise PBX, cloud UCaaS, and hybrid designs.
Learn morePhone Endpoint Deployment
Large-scale phone endpoint deployment — desk phones, conference phones, cordless handsets, and headsets installed and configured across your organization.
Learn moreCall Quality Optimization
Diagnose and resolve VoIP call quality issues — echo, jitter, dropped calls, and one-way audio — with network-level QoS optimization.
Learn moreVoIP Feature Configuration
Unlock the full potential of your phone system with advanced feature configuration — call recording, paging, intercom, presence, and CRM integration.
Learn moreVoIP User Training
Role-based training programs for VoIP phone systems — from basic call handling to advanced administrator configuration.
Learn moreVoIP Support & Maintenance
Proactive VoIP system support — 24/7 monitoring, firmware management, helpdesk support, and preventive maintenance for uninterrupted communications.
Learn moreVoIP Scalability Planning
Plan your phone system for growth — capacity modeling, multi-site expansion strategy, and technology roadmap for the next 3-5 years.
Learn moreFAQ
Common Questions About Unified Communications Solutions
Compare Options
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Get a Quote for Unified Communications Solutions
Contact our team for a free assessment and project scope. Most projects quoted within 48 hours.