Managed IT Pricing
Predictable IT Costs, Transparent Pricing
Simple per-seat pricing with no hidden fees. Choose the tier that fits your business and scale up as you grow. Every plan includes onboarding at no additional cost.
Plans
Choose Your Managed IT Tier
All plans include onboarding, documentation, and access to our client portal.
Essential
Min. 10 seats
Core monitoring and support for small teams that need reliable IT without the overhead.
Get a QuoteProfessional
Min. 10 seats
Full managed IT with 24/7 coverage, advanced security, and cloud backup for growing businesses.
Get a QuoteEnterprise
Min. 25 seats
White-glove managed IT with 24/7 NOC, XDR, DR testing, compliance reporting, and dedicated engineering.
Get a QuoteCompare
Full Feature Comparison
See exactly what is included in each tier.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
Monitoring | |||
| Business-hours monitoring (M-F 8am-6pm) | |||
| 24/7 monitoring | |||
| NOC services | |||
Support | |||
| Email support | |||
| Phone support | |||
| On-site support | |||
| Dedicated account manager | |||
Response SLA | |||
| 4-hour response (critical) | |||
| 2-hour response (critical) | |||
| 30-minute response (critical) | |||
Security | |||
| Basic endpoint protection | |||
| Advanced EDR/XDR | |||
| Threat hunting | |||
Patching | |||
| Monthly patch management | |||
| Weekly patch management | |||
| Daily patch management | |||
Backup | |||
| Cloud backup (daily) | |||
| Disaster recovery testing | |||
Reporting | |||
| Monthly health report | |||
| Weekly health reports | |||
| Real-time dashboard access | |||
| Compliance reporting | |||
Customize
Add-On Services
Enhance any tier with specialized services. Add-ons can be added at any time.
Security Operations Center (SOC)
$25/seat/mo
Dedicated SOC team monitoring security events with SIEM integration.
Cloud Backup & DR
$15/seat/mo
Add cloud backup with daily snapshots to Essential tier. Included in Professional+.
Microsoft 365 Management
$10/seat/mo
License management, user provisioning, security configuration, and support.
Network Operations Center (NOC)
$500/mo
24/7 NOC monitoring for network devices. Included in Enterprise tier.
After-Hours Support
$200/mo
Extend helpdesk to 24/7 coverage. Included in Professional+ tiers.
Vendor Management
$150/mo
We manage ISP, phone, and IT vendor relationships on your behalf.
Questions
Managed IT Pricing FAQ
Common questions about our managed IT pricing and plans.
What is the minimum seat count?
Essential and Professional tiers require a minimum of 10 seats. Enterprise requires a minimum of 25 seats. Each "seat" covers one user with their workstation, email, and standard applications.
What counts as a seat?
A seat covers one employee — their workstation (desktop or laptop), user account, email, and standard business applications. Shared workstations, conference room PCs, and kiosks each count as one seat. Servers are billed separately.
How are servers priced?
Servers are priced per device: physical servers at $150/mo, virtual servers at $75/mo. This includes monitoring, patching, backup verification, and proactive maintenance. Server pricing is the same across all tiers.
What is the contract term?
Standard agreements are 12 months with auto-renewal. Month-to-month is available at a 15% premium. We offer discounts for 24-month and 36-month commitments. All contracts include a 90-day satisfaction guarantee.
Can I change tiers during my contract?
Yes. You can upgrade tiers at any time with prorated billing. Downgrades take effect at your next renewal date. Adding seats is immediate; reducing seats takes effect at renewal.
What SLA guarantees do you provide?
Our SLA defines response times (not resolution times) based on severity. Critical issues (business down): Essential 4hr, Professional 2hr, Enterprise 30min. High priority: Essential 8hr, Professional 4hr, Enterprise 1hr. We provide credits if we miss SLA targets.
Is onboarding included?
Yes. Onboarding is included at no additional cost for all tiers. This covers agent deployment, system documentation, user account setup, and knowledge transfer. Typical onboarding takes 2-4 weeks depending on environment size.
Do you support Mac and Linux?
Yes. We support Windows, macOS, and Linux endpoints. Our RMM and EDR agents are compatible with all three platforms. Pricing is the same across operating systems.
Ready to Switch to Predictable IT?
Get a custom quote based on your environment. We will assess your infrastructure and recommend the right tier — no pressure, no surprise costs.