Case Study: Boutique Hotel Chain — 5 Properties, One Managed Network
## Challenge
A boutique hotel chain operating five properties across Southern California (200-800 rooms total) struggled with inconsistent technology: - Each property had a different WiFi vendor and management platform - Guest complaints about WiFi ranked as the #1 negative review topic - No centralized surveillance management across properties - Aging PBX phone systems with expensive analog trunk lines - No IT staff on-site — each property relied on local break-fix vendors
## Solution
Summit DNC designed a standardized technology package deployed across all five properties:
Guest WiFi
— Deployed Cisco Meraki wireless with a branded captive portal, tiered bandwidth (free basic, premium upgrade), and centralized dashboard management. Each property receives consistent performance with cloud-managed access points.
Back-of-House Network
— Installed structured Cat6A cabling with PoE switching for all POS terminals, check-in kiosks, digital signage, and office workstations. Network segmentation isolates guest traffic from operational systems.
Surveillance
— Replaced aging analog cameras with IP cameras and cloud-managed NVRs. All five properties viewable from a single dashboard at the corporate office. Motion-triggered alerts for after-hours perimeter monitoring.
VoIP
— Migrated from analog PBX to cloud-hosted VoIP (8x8). Front desk, housekeeping, and management phones with call routing, voicemail-to-email, and mobile integration. Monthly cost decreased by 40%.
Management
— All five properties managed from a single cloud dashboard. Corporate team monitors WiFi health, camera status, and network performance without traveling to each site.
## Results
| Metric | Before | After | |--------|--------|-------| | Guest WiFi satisfaction | 3.1/5 (reviews) | 4.7/5 | | WiFi-related complaints | 45/month (all properties) | 3/month | | Phone system cost | $4,200/month | $2,500/month | | Camera systems | 3 different vendors | 1 unified platform | | IT vendor relationships | 5 local break-fix vendors | 1 managed partner |
Summit DNC manages hospitality infrastructure across Southern California — from independent boutique hotels to multi-property chains.
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